Terms of service
OVERVIEW
Welcome to Trésors d'Italie! The terms "we" and "our" refer to Trésors d'Italie. Trésors d'Italie operates this store and website, including the information, content, features, tools, products, and services, to provide you, the customer, with an appropriate shopping experience (the "Services"). Trésors d'Italie is supported by Shopify, which enables us to provide the Services.
The terms and conditions below, together with any notices contained therein (“Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they include important information regarding your legal rights and cover areas such as warranty limitations and liability limitations.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By accepting these Terms of Service, you represent that you are of legal age in the state or province in which you reside and that you have given consent to allow minors connected to you to use the Services on devices you own, have purchased, or manage.
To use the Services, including accessing or browsing online stores or purchasing products and services we offer, you may be required to provide certain information such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide in our stores is accurate, up-to-date, and complete, and that you have all necessary rights to provide such information.
Your account activity and protection of your account credentials are your responsibility. You must not transfer, sell, assign, or license your account to others.
SECTION 2 – OUR PRODUCTS
We strive to provide an accurate presentation of our products and services in our online stores. However, product colors and appearances may vary depending on the device you use to access the store and the settings and configuration of that device.
We cannot guarantee that the appearance or quality of the products or services you purchase will meet your expectations or be identical to what is described or shown in our online stores.
All product descriptions are subject to change at any time, without notice, at our discretion. We reserve the right to discontinue any product at any time and to limit the quantities of products offered to any person, geographic area, or jurisdiction.
Legal Warranty of Product Conformity
Trésors d’Italie S.r.l. Semplificata is responsible for any defect or non-conformity of products sold on the site, including failure to comply with the characteristics of the ordered product, according to Italian law.
Defects or non-conformities may include:
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Damage occurring during transport;
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Differences between the ordered product and the received product regarding actual product characteristics (not based on packaging);
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Products presented on the site for technical reference (images, colors, graphics) that may differ slightly from the actual product;
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Products received with an already expired or imminent expiration date.
If you notice a defect or non-conformity, you must contact Trésors d’Italie within 7 days of receiving the products at info@tresorsditalie.com, specifying the defect and attaching supporting photographs. ⚠️ Without photographic proof, it will not be possible to request any refund or compensation.
In case of non-conformity, the consumer customer is entitled to:
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Full or partial refund of the price of non-compliant products;
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Contract termination in case of serious non-conformity affecting the total order value.
Product Expiration Dates
The Owner guarantees that each category of products has a minimum shelf life at the time of delivery. The minimum assured expiration periods are:
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1 month for fresh products (cold cuts and cheese)
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1 month for Mulino Bianco branded snacks (as they do not always contain preservatives, expiration may be shorter)
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1 month for all baked goods
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2 months for daily consumption products (snacks, biscuits)
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6 months for canned and preserved foods (sauces, pasta, drinks)
Upon receiving the order, the Customer must verify the expiration date of all products received and report any non-compliance—meaning only already expired or near-expiration products—within 7 days of delivery, attaching photographs clearly showing the expiration date on the packaging.
If one or more products are expired, the Customer is entitled to:
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Refund or price reduction for non-compliant products;
The Owner reserves the right to reject any claims regarding non-expired products based on subjective perceptions. If the Customer believes that a non-expired product does not meet expectations or personal taste preferences, no refund, replacement, or compensation claims will be accepted.
SECTION 3 – ORDERS
When placing an order, you submit a purchase offer. Trésors d’Italie reserves the right to accept or reject your order at its discretion for any reason. Your order is not confirmed until Trésors d’Italie confirms acceptance. Payment must be received and processed before accepting an order. Please review your order carefully before submission, as Trésors d’Italie may not be able to fulfill cancellation requests after acceptance. In case of rejection, modification, or cancellation, you will be notified via the email, billing address, and/or phone number provided at the time of order submission.
Your purchases are subject to return or exchange only in accordance with our Refund Policy. You represent and warrant that your purchases are for personal or family use and not for resale or export.
Right of Withdrawal
In accordance with Articles 9 to 16 of Directive 2011/83/EU on Consumer Rights, consumers have the right to withdraw from the purchase contract within 14 days of receiving the goods, without providing any reason.
The Customer may exercise their right of withdrawal through the dedicated withdrawal button or form available in their customer account page on the Website. This procedure constitutes the official channel for submitting a withdrawal request.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to the categories set out in Article 16 of Directive 2011/83/EU, including:
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Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
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Goods which are liable to deteriorate or expire rapidly;
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Purchases made by professional customers (VAT-registered businesses).
For the purpose of this policy, certain food products may be considered liable to deterioration due to improper storage conditions.
Exercise of the Right of Withdrawal
The right of withdrawal may only be exercised for products not excluded above, provided they are returned intact, unopened, and in their original packaging.
Where the right of withdrawal is validly exercised, the consumer is entitled to a refund of the product price in accordance with applicable law.
Return Costs
The direct cost of returning the goods is borne by the customer, unless otherwise stated.
Return Handling
In case of refusal of delivery or failure to comply with return conditions, the seller reserves the right to deduct shipping costs incurred and any costs directly resulting from handling the return, within the limits permitted by law.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and offers are subject to change without notice. The price charged for a product or service will be the actual price at the time the order is submitted, and you can view it in the order confirmation email. Unless otherwise specified, published prices do not include taxes or customs duties, shipping, handling, and import costs. The currency used for prices is Euro (€), unless otherwise stated.
Prices published in our online stores may differ from those offered in physical stores, online stores, or other channels managed by third parties. From time to time, we may offer promotions that affect pricing, which are subject to independent terms and conditions. In the event of a conflict between an offer’s terms and these Terms, the offer’s terms will prevail.
For all purchases made in our stores, you agree to provide accurate, up-to-date, and complete purchase, payment, and account information. You agree to promptly update your account and other information, including email address, credit card numbers, and expiration dates, to allow us to complete your transactions and contact you if necessary.
You represent and warrant that:
(i) the credit card information you provide is truthful, accurate, and complete;
(ii) you are authorized to use the credit card for purchases;
(iii) charges to your account will be honored by the credit card company;
(iv) you will pay the amounts charged to your account according to the published prices, including taxes, shipping, and handling, and any other applicable taxes.
⚠️ Pricing Error: Despite all checks, Trésors d’Italie reserves the right to correct any pricing errors. In the unlikely event that a product is billed at an incorrect price, we reserve the right to contact you to confirm the order or cancel it without obligation to deliver at the incorrect price.
SECTION 5 – SHIPPING AND DELIVERY
⚠️ During our summer holidays, orders placed from July 2, 2026, will be prepared starting July 25, 2026. Our website remains open.
We are not responsible for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping couriers, customs procedures, or events beyond our control. Once products are transferred to the courier, ownership and risk of loss pass to you.
Shipments are made to the address provided by the user and according to the methods stated in the order summary.
Upon receipt, the customer is required to carefully inspect the contents of the package and take photos of both the external packaging and the items inside. Any issues must be reported immediately to the contacts provided in this document or indicated on the delivery note. It is possible to refuse delivery or make a note of damage if the package is visibly damaged. Any claims must be submitted within 24 hours of receipt, accompanied by photos of the package, to the following email address: info@tresorsditalie.com.
Failed delivery, non-collection and parcel return
The Seller cannot be held responsible for delivery errors resulting from incorrect, incomplete, or inaccurate information provided by the Customer at the time of ordering, nor for delays or delivery failures attributable to the carrier after the shipment has been handed over.
Deliveries are carried out according to the procedures of the appointed carrier. In the event of the recipient’s absence, the carrier may attempt one or more deliveries or leave the parcel at a pickup point (Access Point) or any other location in accordance with its operational procedures.
The Customer is responsible for tracking the shipment using the tracking number provided and collecting the parcel within the timeframe set by the carrier.
If delivery cannot be completed or if the parcel is not collected due to reasons attributable to the Customer (including, but not limited to: recipient absence, non-collection from a pickup point, incorrect or incomplete address, invalid phone number, or lack of cooperation with the carrier) and the parcel is returned to the Seller, the Customer must contact the Seller if they wish to have the goods resent.
The Seller is not obliged to automatically resend the parcel.
The original shipping costs are non-refundable, as the transport service has been duly performed.
Any return shipping costs charged by the carrier, as well as all costs related to any new shipment, shall be fully borne by the Customer. These amounts are calculated at the time of request based on the actual carrier rates and may differ from the promotional or discounted shipping rates applied at the time of the order on the website.
Any reshipment will only be carried out upon the Customer’s request and after full advance payment of the corresponding costs.
The Seller reserves the right, at its sole discretion, to offer alternative solutions or goodwill gestures, without this constituting a precedent or an obligation for future orders.
User Cooperation
In case of courier-related delays, the owner will do everything possible to assist the customer and resolve any issues promptly.
User cooperation is required to facilitate delivery, including providing additional information, address confirmation, or other necessary actions.
The user must provide a valid local phone number and contact local couriers if required. Lack of cooperation may result in user liability, including reshipment costs.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to trademarks, branding, text, visuals, images, graphics, product reviews, video and audio content, as well as their design, selection, and organization, are owned by Trésors d’Italie, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and intellectual property laws.
These Terms allow you to use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works, publicly display or present, republish, download, store, or transmit materials related to the Services without our written consent. Unless expressly stated, these Terms do not grant or imply any license or other rights regarding Trésors d’Italie’s, Shopify’s, or third-party intellectual property. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted are reserved by Trésors d’Italie.
The names, logos, product and service names, designs, and slogans of Trésors d’Italie are trademarks of Trésors d’Italie or its affiliates or licensors. You must not use such trademarks without Trésors d’Italie’s written authorization. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing in the Services are trademarks of their respective owners.
SECTION 7 – OPTIONAL TOOLS
You may have access to customer tools provided by third parties as part of the Services, which we do not verify, control, or host.
You understand and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions and without support. We have no liability arising from your use of third-party optional tools.
Your use of optional tools offered through the site is at your own risk and discretion, and you must understand and accept the terms on which these tools are provided by the respective third-party providers.
We may offer new features through the Services in the future (including launching new tools and resources). Such new features will be considered part of the Services and are subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or managed by third parties (including embedded third-party features). We are not responsible for reviewing or evaluating the content or accuracy of third-party materials or websites you choose to access. If you choose to leave the Services to access such materials or websites, you do so at your own risk.
We are not responsible for any issues or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content on third-party websites. Please read and understand third-party notices and practices before making any transactions. Any complaints, concerns, or questions regarding third-party products and services must be directed to the respective third parties.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
[NOTE FOR MERCHANT: This section details Shopify’s relationship with your store and should not be removed or altered.]
Trésors d’Italie is powered by Shopify, which enables us to provide the Services. However, sales and purchases you make in our Store occur directly with Trésors d’Italie. By using the Services, you understand and agree that Shopify is not responsible for any aspect of sales between you and Trésors d’Italie, including any injuries, damages, or losses resulting from the purchase of products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or relating to your transactions with Trésors d’Italie.
SECTION 10 – PRIVACY POLICY
All personal data we collect through the Services is subject to our Privacy Policy, available here [LINK], and certain personal data may also be subject to Shopify’s Privacy Policy, available here. By using the Services, you acknowledge that you have read the Privacy Policies.
Because Shopify powers the Services, it collects and processes personal data regarding your access and use of the Services to provide and improve them. Data you submit through the Services may be transmitted to and shared with Shopify and third parties that may reside in countries different from yours. Please refer to our Privacy Policy [LINK] for more information on how we, Shopify, and our partners use your personal data.
SECTION 11 – FEEDBACK
When you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, transferable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose, including commercial purposes.
You also confirm and agree that: (i) you have the necessary rights to all Feedback; (ii) you have disclosed any rewards or incentives received for submitting Feedback; and (iii) your Feedback complies with these Terms. We are not obligated to: (1) keep your Feedback confidential; (2) pay you for your Feedback; or (3) respond to your Feedback.
While not required, we may monitor, edit, or remove Feedback that we consider illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or in violation of intellectual property rights or these Terms.
You confirm that your Feedback will not infringe on the rights of any third party, including copyright, trademark, privacy, publicity, or any other proprietary rights. Your Feedback will not include defamatory, illegal, offensive, or obscene content, nor viruses or other harmful code. You must not use a false email address or misrepresent your identity. You are solely responsible for your Feedback. We are not liable for Feedback submitted by you or others.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Information about the Services may contain typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, offers, promotions, shipping costs, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to modify or update information or cancel orders in the event of errors at any time without prior notice, including after an order has been submitted.
SECTION 13 – PROHIBITED USES
You may only access and use the Services for lawful purposes. You may not use the Services, directly or indirectly, to:
(a) engage in illegal or malicious activities;
(b) violate laws, rules, or regulations;
(c) infringe the intellectual property rights of Trésors d’Italie or others;
(d) harass, oppress, insult, harm, defame, slander, denigrate, intimidate, or offend our employees or anyone else;
(e) provide false or misleading information;
(f) send, receive, upload, download, or reuse material inconsistent with these Terms;
(g) transmit or induce the sending of advertising or promotional materials, including spam;
(h) impersonate another person or entity;
(i) engage in behavior that restricts others’ use of the Services or is considered dangerous.
You also agree not to:
(a) upload or transmit viruses or malicious code;
(b) reproduce, duplicate, copy, sell, resell, or disclose any part of the Services;
(c) collect or track personal data of others;
(d) engage in spamming, phishing, scraping, or similar actions;
(e) interfere with or bypass security features of the Services, related websites, other websites, or the Internet.
We may suspend, disable, or terminate your account at any time without notice if we believe you have violated these Terms.
SECTION 14 – TERMINATION
We may terminate this agreement or your access to the Services (or any part) at any time, at our discretion and without notice; you will remain responsible for all amounts due up to the termination date.
The following sections will remain valid after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranty, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other clause that by nature survives termination.
SECTION 15 – DISCLAIMER OF WARRANTY
The information provided through the Services is for general informational purposes only. We do not guarantee its accuracy, completeness, or usefulness. You rely on such information at your own risk.
EXCEPT AS EXPRESSLY STATED BY Trésors d’Italie, THE SERVICES AND ALL PRODUCTS PROVIDED THROUGH THEM ARE OFFERED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, SERVICE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions may limit or prohibit disclaimers of implied warranties, so this disclaimer may not apply to you.
SECTION 16 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Trésors d’Italie, its partners, officers, directors, employees, affiliates, agents, merchants, service providers, licensors, and Shopify and its affiliates shall not be liable for any injuries, losses, claims, or damages, including but not limited to lost profits, lost revenues, lost earnings, data loss, replacement costs, or other similar damages, arising from contract, tort (including negligence), or use of the Services or products obtained through the Services.
This includes errors or omissions in content, any loss or damage resulting from the use of the Services, or content (or products) made available through the Services, whether or not notice of such possibility was given.
SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Trésors d’Italie, Shopify, and our affiliates, partners, officers, directors, employees, agents, merchants, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, arising from:
(1) your violation of these Terms;
(2) your violation of laws or third-party rights;
(3) your access or use of the Services.
We will notify you of indemnifiable claims, though failure to provide immediate notice does not relieve you of obligations unless materially affected. We may control the defense and settlement of such claims at your expense but will not settle claims imposing non-monetary obligations without your consent. You will cooperate in defending claims, including providing relevant documentation.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be illegal, void, or unenforceable, it will not apply to the extent permitted by law, and the invalid portion will be severed. This decision will not affect the validity and enforceability of the remaining provisions.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Failure by Shopify to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any notices or operational policies published by us on this site or related to the Services, constitute the entire agreement between you and us, superseding any prior agreements, communications, or proposals, whether oral or written. Any ambiguities in interpretation are not construed against the drafter.
SECTION 20 – ASSIGNMENT
You may not delegate, transfer, or assign this Agreement or any rights or obligations under these Terms without our written consent; any attempt is void. We may transfer, assign, or delegate these Terms and our rights and obligations without notice or your consent.
SECTION 21 – GOVERNING LAW
These Terms and any separate agreement by which we provide the Services shall be governed and interpreted under the laws of the federal, state, or territorial courts in the jurisdiction where Trésors d’Italie is located. You and Trésors d’Italie consent to the venue and personal jurisdiction of such courts.
SECTION 22 – HEADINGS
Headings are included for convenience only and do not limit or affect these Terms.
SECTION 23 – CHANGES TO TERMS OF SERVICE
You can review the current version of the Terms at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting updates on our website. It is your responsibility to check periodically for changes. We will notify you of material changes as required by applicable law, and such changes take effect on the date indicated. Continued use of the Services after changes constitutes acceptance of the modifications.
SECTION 24 – CONTACT INFORMATION
Questions regarding these Terms should be sent to: info@tresorsditalie.com
Our contact details:
Trésors d’Italie SRLS
info@tresorsditalie.com
Via Scuola Eleatica 15 – 84133 Salerno
+32 488 638629
tresorsditaliesrls@pec.it
VAT: IT06354580653