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Shipping policy

⚠️ During our summer holidays, orders placed from July 2, 2026, will be prepared starting July 25, 2026. Our website remains open.

FREE delivery to pickup points for orders up to 20 kg and over €99 in Zone 1 countries

Shipping Rates

Zone 1

Pickup point (Mondial Relay / InPost) MAX 20 kg: €9.99
Free for orders over €99

Home delivery MAX 40 kg: €17.99
€10.50 for orders over €99

Zone 1 countries:
Belgium, France (excluding Corsica), Netherlands, Portugal, Spain (excluding Canary Islands, Ceuta and Melilla), Italy, Poland, Luxembourg.

Zone 2

Home delivery MAX 40 kg: €17.99
€10.50 for orders over €99

Zone 2 countries:
Austria, Germany, Denmark, Finland, Ireland, Sweden.

Zone 3

Home delivery MAX 20 kg: €19.90

Zone 3 countries:
Czech Republic, Croatia, Greece, Hungary, Slovakia, Slovenia.

Zone 4

Home delivery MAX 20 kg: €38

Zone 4 countries:
Bulgaria, Estonia, Latvia, Lithuania, Romania.

Zone 5

Shipping not available

Countries:
Cyprus, Malta.

Important note:
The courier in charge of shipping is selected by Trésors d’Italie at the time of order preparation.

Shipping costs are calculated automatically at checkout, based on the destination and the weight of the order.


Delivery to pickup points

For deliveries to pickup points, if the Customer does not specify a pickup point at the time of order, the Seller reserves the right to select a nearby available pickup point based on carrier availability.

If the selected pickup point is closed, not operational, or unavailable for reasons beyond the Seller’s control, the carrier may assign an alternative pickup point or return the parcel to the Seller.

The selection of the pickup point and its operational availability at the time of selection are entirely the responsibility of the Customer.

The Seller is not responsible for the operational procedures applied by the carrier regarding pickup point deliveries.

Delivery times are indicative and depend on the carrier. Shipments are generally dispatched within 4 to 6 days after processing, although these timelines may vary due to external factors beyond the Seller’s control.

The Customer is required to collect the parcel within the timeframe set by the carrier. Unless otherwise stated by the carrier, the maximum storage period at the pickup point is 5 working days of opening days, excluding any days of closure or inactivity.

After this period, the parcel may be returned to the Seller.

In the event of non-collection and return of the parcel to the Seller for reasons attributable to the Customer, the provisions set out in the section “Failed delivery, non-collection and parcel return” of these Terms and Conditions shall apply in full.

Home delivery

Shipments are delivered to the address provided by the Customer at the time of ordering, according to the procedures of the selected carrier.

The carrier may attempt up to two delivery attempts. Alternatively, where available nearby, the parcel may be deposited at a pickup point in accordance with the carrier’s procedures.

Delivery times are indicative and depend on the carrier. Shipments are generally dispatched within 4 to 6 days after processing, subject to variations due to external factors beyond the Seller’s control.

Upon delivery, the Customer is required to check the condition of the parcel and immediately report any issues. Any damage or missing items must be reported at the time of delivery with written reservation; otherwise, no later claims will be accepted.

The Customer may refuse delivery if the parcel is visibly damaged.

The Seller is not responsible for delays or service failures caused by the carrier or external factors beyond its control.

Failed delivery

In the event of failed delivery due to reasons attributable to the Customer (including, but not limited to: recipient absence, incorrect or incomplete address, lack of cooperation with the carrier), the parcel may be deposited at a pickup point or returned to the Seller according to carrier procedures.

The Customer is required to track the shipment using the tracking number provided.

In the event of the parcel being returned to the Seller, the provisions set out in the section “Failed delivery, non-collection and parcel return” of these Terms and Conditions shall apply in full.

Complaints

  • Complaints must be submitted within the following timeframes:

    • 7 days from incorrect registration on the courier’s site, by writing to: info@tresorsditalie.com

    • 48 hours to complete and sign any required documents

  • After these deadlines, it will no longer be possible to file a complaint, and the shipment will be considered successfully delivered.

  • If deadlines are met, the owner will verify with the courier. If the recipient’s report is confirmed, the owner will arrange re-delivery at their expense.

  • The owner does not provide refunds for loss by the courier or non-recognition of the signature on the proof of delivery.

  • If the user instructs the courier to leave the goods unattended and they are lost, the owner assumes no responsibility.

  • Upon receipt, the customer is required to carefully check the contents of the package and take photos of both the external packaging and the items inside. Any issues must be reported immediately to the contacts provided in this document or indicated on the delivery note. It is possible to refuse delivery or make a note of damage if the package is visibly damaged. All claims must be submitted within 24 hours of receipt, accompanied by photos of the package, to the following email address: info@tresorsditalie.com.

User Cooperation

  • In case of delays due to the courier, the owner will do everything possible to assist the user and promptly resolve any issues.

  • The user must cooperate to facilitate delivery by providing additional information, confirming the address, or taking any necessary actions.

  • The user must provide a valid local phone number and contact local couriers if required. Failure to cooperate may result in user liability, including costs for re-shipment.