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Pickup Delivery

• For Pickup Point deliveries, the customer must provide all the full details of the pickup location in the order notes.

• If no point is specified, we will ship to the Pickup Point closest to the customer’s address.

• If the selected point is closed or unavailable, we will contact the customer.

• Shipping usually takes 5–6 days from the time of dispatch, but this is indicative and may vary.

• The site owner is not responsible for how the courier manages deliveries to pickup points.

• The customer is required to collect the package within the time limit set by the courier.

• Maximum storage time for a package at a pickup point: 5 business days.

• If the package is not collected and is returned to the sender, the products will not be refunded.

• The site owner will contact the customer to arrange a second attempt or find alternative solutions; any additional costs will be borne by the customer.
  

• Collecting the order without reservation implies full acceptance of the products and the condition of the package. Any damages or missing items must be reported at the time of collection with a reservation; otherwise, no subsequent claims can be considered.

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Home Delivery

• Number of delivery attempts: usually 2, but if there is an Access Point near the delivery address, the package may be left there.

• Shipments are made to the address provided by the customer, according to the details shown in the order summary.

• Upon receipt, the user must check the package and immediately report any anomalies to the contacts indicated in this document or on the delivery note. Any damages or missing items must be reported at the time of delivery with a reservation; otherwise, no subsequent claims can be considered.

• It is possible to refuse delivery if the package is visibly damaged.

• Delivery times depend on the courier and are shown in the tracking information. Shipping usually occurs within 4–5 business days after dispatch, but this is only an estimate.

• Delays caused by external factors are not the responsibility of the site owner.

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Non-Delivery

• Number of home delivery attempts: usually 2, but if there is an Access Point nearby, the package may be left there.

• Deliveries are made to the address provided by the customer, as stated in the order summary.

• Upon receipt, the user must check the package and immediately report any anomalies to the contacts indicated in this document or on the delivery note. Any damages or missing items must be reported at the time of delivery with a reservation; otherwise, no subsequent claims can be considered.

• Delivery may be refused if the package is visibly damaged.

• Delivery times depend on the courier and can be tracked. Shipping is generally within 4–5 business days after dispatch, but this is only indicative.

• Any delays caused by external circumstances are not the responsibility of the site owner.

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Complaints

• Complaints must be submitted within the following timeframes:

  • 7 days from incorrect registration on the courier’s site, by writing to: info@tresorsditalie.com

  • 48 hours to complete and sign any required documents

• After these deadlines, it will no longer be possible to file a complaint, and the shipment will be considered successfully delivered.

• If deadlines are met, the owner will verify with the courier. If the recipient’s report is confirmed, the owner will arrange re-delivery at their expense.

• The owner does not provide refunds for loss by the courier or non-recognition of the signature on the proof of delivery.

• If the user instructs the courier to leave the goods unattended and they are lost, the owner assumes no responsibility.

• Upon receipt, the customer is required to carefully check the contents of the package and take photos of both the external packaging and the items inside. Any issues must be reported immediately to the contacts provided in this document or indicated on the delivery note. It is possible to refuse delivery or make a note of damage if the package is visibly damaged. All claims must be submitted within 24 hours of receipt, accompanied by photos of the package, to the following email address: info@tresorsditalie.com.

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User Cooperation

• In case of delays due to the courier, the owner will do everything possible to assist the user and promptly resolve any issues.

• The user must cooperate to facilitate delivery by providing additional information, confirming the address, or taking any necessary actions.

• The user must provide a valid local phone number and contact local couriers if required. Failure to cooperate may result in user liability, including costs for re-shipment.